Booking Officer / Secretary Job Vacancy at Osseliche Zanzibar Limited August 2026

Job Title: Booking Officer / Secretary
Company: Osseliche Zanzibar Limited
Location: Nungwi, Zanzibar
Job Type: Full-Time
Industry: Tourism, Excursions & Adventure Activities

About Osseliche Zanzibar Limited

Osseliche Zanzibar Limited is a growing tourism and adventure company based in Nungwi, Zanzibar. The company provides memorable experiences for local and international visitors through a range of exciting activities, including quad bike tours, jet ski experiences, jet car adventures, and clear kayak excursions.

As the company continues to expand its operations, Osseliche Zanzibar Limited is seeking a professional, organized, and customer-focused Booking Officer / Secretary to join its team in Nungwi.

The successful candidate will be responsible for managing customer bookings, communicating with clients, supporting office administration, and coordinating with the operations team to ensure that excursions and activities run smoothly.

Booking Officer / Secretary Job Description

The Booking Officer / Secretary will serve as an important link between customers, management, and the field operations team. The role requires excellent communication skills, strong organizational abilities, attention to detail, and the ability to remain professional when handling multiple customer requests and bookings.

The successful applicant should be comfortable working with both local and international clients and should have a customer-service-oriented approach.

Key Responsibilities

The Booking Officer / Secretary will be responsible for the following duties:

• Manage and coordinate bookings for tourism excursions and adventure activities.
• Welcome and assist customers in person, over the telephone, and through online communication channels.
• Provide accurate information about available activities, prices, schedules, and booking requirements.
• Respond professionally to customer inquiries and requests.
• Follow up on customer payments and booking confirmations.
• Prepare invoices and maintain accurate booking documentation.
• Maintain updated customer and reservation records.
• Prepare daily booking and office activity reports.
• Coordinate with tour guides, drivers, and the operations team regarding scheduled activities.
• Communicate changes, cancellations, and booking updates to relevant teams.
• Handle office emails, telephone calls, letters, and other administrative communications.
• Organize, maintain, and securely store company documents and records.
• Assist management with administrative and day-to-day office duties when required.
• Help ensure customers receive professional and friendly service throughout the booking process.

Qualifications and Education Requirements

Applicants for the Booking Officer / Secretary position in Zanzibar should meet the following educational requirements:

• A university degree or equivalent qualification, with at least two years of study after high school.
• Relevant education or experience in tourism, hospitality, business administration, office administration, customer service, or a related field will be an added advantage.

Language Requirements

Strong communication skills are essential for this position because the successful candidate will interact with both local and international tourists.

Applicants should have:

• English: Good spoken and written English.
• Swahili: Good spoken and written Swahili.
• Knowledge of an additional international language such as French, Italian, Spanish, German, or Arabic will be a strong advantage.

Technical Skills

The ideal candidate should have practical computer and office administration skills, including:

• Good knowledge of Microsoft Word and Microsoft Excel.
• Ability to work comfortably with numbers and basic financial or booking records.
• Ability to use computers for routine office duties.
• Good email and digital communication skills.
• Ability to maintain accurate electronic and physical records.

Personal Skills and Attributes

Osseliche Zanzibar Limited is looking for a candidate who is:

• Friendly, polite, and welcoming to customers.
• Professional in appearance and communication.
• Well organized and detail-oriented.
• Reliable, responsible, and punctual.
• Able to work effectively under pressure.
• Comfortable handling several tasks at the same time.
• A good team player.
• Flexible and willing to assist other departments when necessary.
• Customer-focused and capable of dealing professionally with different types of clients.

Job Location and Employment Conditions

Position: Booking Officer / Secretary
Duty Station: Nungwi, Zanzibar
Employment Type: Full-Time
Salary: Negotiable, depending on qualifications, skills, and experience.
Contract: Terms to be confirmed by management.

How to Apply for Booking Officer / Secretary Job in Zanzibar

Qualified and interested candidates should submit their updated CV and cover letter by email only.

Applications should be addressed to:

Mr. Kevin Taguiateu
Director, Osseliche Zanzibar Limited

Email: osselichezanzibar@gmail.com

Applicants are encouraged to ensure that their CV clearly highlights their educational qualifications, relevant work experience, language skills, computer skills, and customer-service experience.